Guest Guidelines

Reservations
A credit card or gift card is required to reserve Spa services longer than one hour, hair color services, and specialty hair treatments.  At the time of scheduling please disclose any health conditions, pregnancy, or allergies that may affect your experience.

Cancellation Notice
We appreciate you visiting Changes City Spa for your salon and spa needs, however No-Call-No-Shows not only affect your technician’s income, it also keeps them from taking a walk-in while they wait for an appointment that isn’t coming. If you have to cancel you appointment, we don’t mind. We understand that sometimes things come up or you get held up for any reason, but please call the spa at 757-625-5300, text your provider (if you are able), or reach out through email or our social media pages so your technician can try to fill the spot or take a walk-in. Repeated no-call-no-shows will result in you no longer being able to book appointments or being required to make a deposit before booking. Reservations must be cancelled at least 24 hours in advance to avoid incurring a 50% service charge, while missed appointments will incur a 100% service charge. Thank you for taking the time to read and understand this.

Arrival
We recommend that our guests arrive approximately 15 minutes prior to their first salon or spa service to allow adequate changing and relaxation time. In the event of a late arrival, please understand that each reservation is scheduled precisely and will end on time. While not always feasible, we do strive to accommodate the unexpected while not delaying or effecting the following guest’s services.

Attire
Spa guests are provided with complimentary use of bathrobes, sandals, and disposable undergarments.  Our spa professionals are trained in proper draping to ensure your modesty is respected at all times. We do not recommend wearing any jewelry during services.

Payment
We accept cash, check, Visa, MasterCard, Discover, and American Express. All prices are subject to change without prior notice. Series are available for any service we offer; purchase 5 of any one service and receive the 6th complimentary. Enroll in our new rewards program to receive special deals.

While gratuity is left to your discretion, it may only be left by cash, check, or digitally (with select technicians)

Gift Cards
Available for any dollar amount.  Gift cards may be purchased in-store, by phone, or online. They are non-refundable and may not be redeemed for cash.  The gift card must be presented at the time of redemption.

Spa Boutique
All salon and spa products used during your treatments are available for purchase for your continued use at home.  Recreate your experience or find a unique gift in our extensive boutique at Changes  City Spa.

Quality of Service and Products
If we fail to meet your expectations at anytime, we encourage you to let us know. Products may be returned, with moderate use, within 10 days of purchase for salon credit only. Due to health regulations, we cannot accept a return on hair, hair brushes, or jewelry.

Service Fee
Due to the rising costs in business operations, we have implemented a service fee effective June 6th, 2023. We appreciate your understanding and look forward to serving you all in excellence for another 40 years.  

The Sound of Silence
For the consideration of others and to preserve our ambiance of peace and tranquility, Changes City Spa is a cell phone-free environment, and we request that noise be kept to a minimum.  Our spa is an adult environment. Children are only permitted when receiving a service and a guardian’s presence may be requested depending upon the service.  The minimum age requirement for body and skin treatments is 16+, unless accompanied by a guardian.  Options are available for our younger guests; please inquire further for more information.